Frequently asked questions

We have a 48 hour cancellation policy.

We go out rain or shine.

Good walking shoes. Sneakers or hiking shoes are best. For the museum tours, we can easily drop our coats at the locker room. You can bring foldable umbrellas.

We only do private tours. The prices listed are the total cost for your group, not per person. 

We can meet you at the concierge desk of your hotel as long as it is in the center of Paris. For some Private Tours that focus on a certain area, it will maximize your tour time to meet directly in the neighborhood.

Each tour has a different ending but your guide will point the direction of a cab or subway station, or explain how to go to the restaurant you have booked…

Unfortunately we do not, but you are welcome to try and do this on your own. For example, if you make friends at your hotel, you can invite them to join you. 

You can pay by cash or credit card directly to the guide on the day of the tour (Visa, Mastercard and Amex are accepted).

Tipping is always optional. But if you have a great time and want to thank your guide, gratuities are very much appreciated. 5% to 10% is a general rule. 

Yes it is, but as the world’s first destination, it attracts not only tourists but also pickpockets. You should be careful especially near musuems and monuments. If you are approached by people asking you to sign a paper, it’s a scam.

Lunch is not included in the price of the tour. Your guide will have different recommendations.

It is not included. We can book them for you; We will need your credit card number. 

Yes, this is your private tour, so your guide will adapt the tours for your kids. Provide information about them: age, hobbies…

We have also a treasure hunt at the Louvre: no boredom!

 

Our 3.5 hour tours usually stop for a restroom and water break, but not for food. On our full day tours, we do stop for a meal. Some people like to grab a quick bite, and some people like to sit down for a nice relaxing meal in a cosy bistro. Just know that if we sit down for a relaxing meal we might have to move faster to get in the rest of the sights.